Dubai passengers get help with visas, passports; free food, water, Wi-Fi

Dubai Airports working with Immigration and Dubai Police to assist passengers

Dubai Airports is working towards helping passengers stranded following flight disruptions after an operational incident with Emirates flight EK521 on August 3 led to closure of the airport for five-and-a-half hours.

The airport resumed operations at 6.30pm UAE time on Wednesday with only one runway, causing flight delays, diversions and cancellations.

“Dubai International resumed operations at 1830 hours UAE local time yesterday (Wednesday) under restricted capacity and has since continued to operate with one runway, while maximising the use of the runway at Dubai World Central,” Dubai Airports said in a media statement.

“Operational teams across the terminals at DXB and DWC are doing their best to assist arriving and departing passengers.

“To ensure the comfort of passengers waiting for their flights, all food outlets across DXB and DWC are providing free refreshments and water, while free unlimited Wi-Fi has been made available at Dubai International to enable passengers to stay in touch with their family and friends.

“Dubai Airports is working with the General Directorate of Residency and Foreigner Affairs (immigration) and Dubai Police to assist passengers with issues relating to visa expiry and lost passports.

“Additional shuttle buses have also been deployed to ease the movement of passengers between the terminals.

“Due to reduced capacity we are having to prioritise arriving and departing flights to make the best use of available runway to clear the backlog.

“Dubai Airports apologises to all our passengers for the inconvenience resulting from the disruption and would like to assure them that we are doing everything in our capacity to ease their journey.

“To avoid inconvenience Dubai Airports urges passengers flying out of DXB or DWC to check with their airlines for updated flight times before leaving for the airport.”

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