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- Dubai 05:21 06:34 12:33 15:53 18:26 19:40
Dubai’s Department of Economic Development (DED) helped a consumer to recover Dh57,000 from a contractor who supplied products not in conformity with agreed specifications, the Arabic daily newspaper ‘Emarat Al Youm’ has reported.
DED has stressed the importance of attesting the agreements between buyers and sellers to ensure that the rights of both the parties. In the absence of an attested agreement, the verdict can sometimes go against the complainant, it added.
Ayman Al Falasi, Senior Director of Consumer Complaints Section at the Department of Economic Development (DED) in Dubai, confirmed that it had received a complaint from a consumer against a carpentry contractor.
He added that the consumer had signed an agreement with the carpentry contractor to provide him with some windows and doors with special specifications and got their agreement attested. The consumer paid Dh57,150 to the contractor.
Al Falasi said the doors and windows the carpenter supplied were not in accordance with the agreed specifications.
He pointed out that the buyer tried to persuade the carpenter to modify the windows and doors but failed. It was then that he approached DED.
A DED inspector visited the carpentry where he discussed the matter with its officials and told the contractor to return the money to the buyer since the windows and doors were not in conformity with agreed specifications.
Al Falasi said the buyer was able to prove his claim that the carpentry had not complied with the terms of the contract because it was attested and thus he was able to recover the amount he had paid.
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