Du's 100% Emirati customer centre in Fujairah

Du announced in a pess conference held in Fujairah its plans to set up a 100 per cent Emirati managed Customer Care Centre, which is to be located in Fujairah. The first-of-its-kind in the country, this initiative is being undertaken to create new job opportunities in   Fujairah and surrounding emirates, encouraging UAE nationals to build their career in the area of customer care.

"Our commitment to the Emirate of Fujairah is unwavering; as the country's development soars and becomes an important hub for business and travel it is vital that businesses in the region take note and work proactively in establishing key services to support its thriving population." said Farid Faraidooni, Chief Commercial Officer, Du.

"For us this involves ensuring that a reliable support mechanism is in place to cater to our customer requirements. The newly established Du Customer Care Centre is designed to do exactly that - providing a 24-hour a day support mechanism to cater to our customers across the UAE".

Commenting on Du's undertaking, Mohammed Al Zeyoudi, Director-General, Fujairah Human Resources Department, said: "It has been a pleasure collaborating with du to provide Fujairah and its surrounding emirates with a first-class service while creating a substantial number of new jobs for the local population.

While in recent years we have witnessed high business concentration and development across the region, such as in Dubai, Abu Dhabi and Sharjah, this recent initiative that we have undertaken with du will contribute to revitalising the country's economy with the goal of cementing the Emirate as a business hub for the region. A truly innovative organisation that is known for its ground-breaking advances in the telecommunications sector, du has set a leading example for other businesses in the private sector as it empowers the local youth, demonstrating the true spirit of Emiratisation." 

Scheduled to be opened during the third quarter of 2011, the new facility at Fujairah will enroll young dynamic Emiratis providing an equal career opportunity to both genders. The facility will be fully managed by du.