Dubai Police received 302 complaints from tourists in 2012

Colonel Mohammed Rashid Al Muhairi, Director of Tourism Security at Dubai Police said the administration received 302 complaints from tourists last year.

At least 129 complaints about hotels were received by the Tourism Security Administration; while 61 complaints were filed against car rental offices; 38 against travel agencies; 18 against taxi drivers; 13 against shops; 4 about the airport and 39 other varied complaints.
 
Of these 186 complaints were made GCC nationals; 36 by European tourists; 20 by Asians; 17 by other Arabs; 11 by tourists from Russia and 8 by Americans tourists.
 
Al Muhairi said that the administration is working around the clock to solve problems faced by tourists.
 
Tourist Security Department in Dubai received 243 messages via e-mail of which 47 cases requested for assistance.
 
The administration has distributed 287,000 tourist booklets.
 
The complaint varied from loss of personal belongings to hotels bookings and ill-treatment.
 
He said that 90 per cent of these complaints are resolved amicably. However, some to end up at police stations. Of the 302 complaints last year, only 12 were referred to police stations, he added.
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