Emirates Transport to launch smart app for roadside assistance services

Mohammed Abdullah Al Jarman, General Manager of Emirates Transport, ET, has launched a demonstration version of a smart application that will enable drivers to request roadside assistance in the event of a breakdown, or other car-related trouble.

According to Al Jarman, the new application is in the pilot phase and will currently only be available to serve the corporation's fleet of vehicles in order to address any shortcomings in the system before the official launch which will make it available to the general public.

Al Jarman said, "This initiative falls within ET’s plans to introduce smart technology platforms for services it provides to individual clients, to fall in-line with the directives and trends of the UAE Government."

Once up and running, the app will allow drivers to request road assistance service should they face mechanical or technical difficulties, or in case of accidents. The system is linked directly to an operations room at ET’s Roadside Assistance Unit which specialises in providing roadside assistance, 24 hours a day, to companies and individual clients throughout the state.

Mohammed Khofash, Manager of the ET’s Roadside Assistance Unit, said that clients can benefit from a wide range of roadside services include accident recovery, tyre replacement, charge of dead batteries, unlocking doors, emergency petrol supply, and other services dealing with emergency recovery and repair on the roads, in addition to vehicle registration and renewal services.

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