In case of labour disputes, the Ministry of Human Resources and Emiratisation gives the parties involved 48 hours to settle the issue amicably before it is officially recorded at the ministry, according to a report in Al Bayan daily.
The Ministry said there is a procedure to report labour grievances. The first step is to file a complaint with Tas’heel centre. Thereafter, the complainant as well as the second party will receive a reference number, followed by a text message of the same.
In the next 48 hours, if both the parties reach an amicable settlement, then the complaint will be closed at the Tas’heel centre.
If the parties do not reach a settlement in the next two days, then the complaint will be forwarded to the Ministry.
The Ministry explained that the parties would receive text message that the complaint has been formally recorded in the Ministry system.
The Ministry’s Tawasol department will get in touch with both the parties within three working days and try to resolve the issue in a friendly manner. If successful, the official will record the summary of the settlement and close the case.
Meanwhile, if one of the parties do not oblige, then legal procedures will follow.