The RTA has recently held its 45th Customers' Council session at the RTA Fair at Dubai Mall, where a number of e-services were showcased in the context of the 2nd Customers' Week events starting on 19th January with the aim of boosting communication with customers.
The CEO of the RTA Licensing Agency and Chairperson of Customers Council, Ahmed Hashim Bahrozyan, said, "Customers' Council gatherings are always held with the aim of identifying RTA’s customer needs, views and suggestions to improve its service offering.
“They also open new horizons and add to our 3rd Strategic Goal ‘Customers First’, particularly as we provide more than 206 diversified services through multiple channels including the website, and customer service centres among others.
“This warranted us to cater for customers feedbacks on time and take them on board in all our current and future initiatives on the basis of which we work out improvement mechanisms."
During the session, which was attended by the Director of Customers' Service Centres, Ahmed Mahboob, Director of Parking, Adel Al Marzooki, Director of Development and Corporate Performance, Sheikha Al Jarman, and a host of RTA officials, several questions were raised and suggestions were made by customers, including staging awareness campaigns targeting cab-drivers and private motorists to highlight the importance of giving priority to pedestrian traffic.
Bahrozyan stated that the suggestion will be duly examined and referred to the Strategic Planning Department for further action as appropriate.
Commenting on a suggestion to provide Nol card vending machines onboard buses, Bahrozyan said, "These machines are provided in some bus stations and a study is currently underway to install them in the rest of the stations."
As to a suggestion of a customer to route more buses through the Lulu Hypermarket at Al Qusais and Al Karama stops due to the intensity of bus users in these two stations, Bahrozyan promised to refer this suggestion to the concerned bodies for further study.