RTA service centres to close on Monday Dec 31

Transactions diverted to alternative centres

The Roads and Transport Authority (RTA) has announced closure of all affiliated customer service centres across Dubai for one day on Monday 31 December  for annual stock taking. All customer transactions will be referred to alternative centres affiliated to RTA's partners/service providers.

Ahmed Mahboob, RTA Director of Customer Service, said: "We are diverting the tasks entrusted to our centres - including Umm Al Ramool Main Centre, Al Tawar Municipal Centre, Deira Licensing, Al Karama Municipal Centre, Al Barsha Centre, Al Manara Municipal Centre, Al Al Ittihad Co-op - Al Safa, Al Awir Licensing and Financial Services Centre at the head office - to other alternative centres affiliated to our partners/stakeholders where customers can have their transactions processed."

Mahboob said alternative centres that will be receiving and processing customer transactions include: Tasjeel Al Qusais, Tasjeel Jebel Ali, Tasjeel Al Warsan, EPCO Hatta, Tasjeel Al Barsha, Tasjeel Awir, Shamil Al Aadid, Shamil Muhaisna, Shamil Nad Al Hamar, Al Kindi Company "Tamam", Wasel Belhasa, Wasel Vehicles Inspection and the Automobile and Touring Club of the UAE.

Many electronic services will also be available, besides the call centre's toll free number 8009090, or through some insurance companies and eyesight testing centres.

"A forum will be organised to communicate with some 130 customer service centres’ employees during the centres' closure day," the director of customer service added.

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