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19 July 2024

SIM re-registration: No du outgoing from Jan 17

By Parag Deulgaonkar

Du mobile subscribers, who have been sent reminders to re-register by January 16 and fail to do so, will have their outgoing barred after January 17, but will have a grace period of three months to complete the process, a senior company executive told Emirates 24|7.

“Majority of the two million subscribers in the first two batches that were sent reminders have re-registered. Those who fail will not be able to make outgoing call. The number will be cancelled if they fail to complete the process during the three month grace period,” said Yasser Al Yousuf, Director - Premium Personal Market, du.

A million du subscribers have voluntarily re-registered under Telecommunications Regulatory Authority's (TRA) "My Number, My Identity" campaign.

“The TRA extension helped us… we saw a lot of people coming forward to re-register. People came up voluntarily to re-register their numbers and we hope they continue as it will help speed up the completion of the campaign.”

The total number of du subscribers have been split in six batches of nearly one million each.

Asked if du was planning to introduce online re-registration service, Al Yousuf stated: “We have submitted the online registration service as part of our proposal to the TRA.”

He, however, declined to give a timeframe of its implementation.

Du subscribers can voluntarily proceed to re-register their numbers. UAE National identity or valid passport and visa page is required for the process of re-registration.

An etisalat call centre employee had told this website earlier: "If you have got a SMS to re-register your number, then you have to complete the process before January 16. If you fail to then your number will be deactivated."

No update was received from etisalat on their action plan.

In October, TRA extended the deadline for the re-registration of mobile subscribers under the "My Number, My Identity" campaign after the two UAE telecoms operators were unable to provide smooth mechanisms to facilitate, accelerate and stimulate subscribers to update their data. The authority had then instructed the operators to speed up the launch of the online registration services to accelerate the process and ease the load on the commercial outlets.


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