Dubai-based Emaar Properties has unveiled ‘U By Emaar’, a customer-focused rewards programme that brings added value for their guests across the breadth of hotels, restaurants and entertainment attractions under the company.
The programme is designed by Emaar Hospitality Group in association with Emaar Entertainment. It is open for individuals over 18 years from anywhere in the world.
Members are rewarded with Upoints, the currency of 'U By Emaar' when they stay, dine or enjoy any entertainment experience offered by the developer’s diverse participating portfolio of choices.
One Upoint is earned for every one dirham of eligible spend at participating hotels and restaurants, and for every two dirhams of eligible spend at participating entertainment attractions. Ten Upoints are equivalent to one dirham when redeeming Upoints.
Guests can enroll online or directly through any of the assets of Emaar Hospitality Group or Emaar Entertainment or the dedicated online portal www.ubyemaar.com.
Upoints can be redeemed at Emaar outlets with no blackout dates. Subject to terms and conditions, residents of serviced residences of The Address Hotels + Resorts can also benefit from the rewards programme.
The participating hotel brands include all properties under The Address Hotels + Resorts, Vida Hotels and Resorts, and its distinctive portfolio of Emaar Leisure Clubs.
It is also applicable on dining at any of Emaar Hospitality Group’s restaurants, lounges or Lifestyle Dining assets at The Address Hotels + Resorts, Vida Hotels and Resorts, Arabian Ranches Golf Club, Dubai Polo & Equestrian Club and Dubai Marina Yacht Club. The participating entertainment attractions include all Reel Cinemas, KidZania®, SEGA Republic, Dubai Ice Rink, Dubai Aquarium & Underwater Zoo and Njoi.
Khalid Dalil, Head of Customer Relationship Management at Emaar Properties, said: “An innovative rewards programme, it assures incredible benefits to our guests. With ‘U By Emaar’, we are creating a distinct experience that combines our hotels and entertainment attractions that will strengthen guest loyalty and also drive our business growth.”
Members can also use Upoints and cash to match the price of the lifestyle experience they seek. A minimum balance of 10,000 Upoints is required to start redeeming for stays at hotels while only 2,000 Upoints are needed to start redeeming for dining experiences and just 1,000 Upoints to redeem at entertainment attractions.
Emaar currently offers the loyalty programme in four tiers: Black for up to 9,999 Upoints; Silver for 10,000 to 24,999 Upoints; Gold for 25,000 to 59,999 Upoints and Platinum for 60,000 Upoints and above.
Silver, Gold and Platinum members also benefit from a wide range of benefits such as late hotel checkout at 4pm, while Gold and Platinum members receive complimentary buffet breakfast while staying at The Address Hotels + Resorts and Vida Hotels and Resorts. Gold members can further benefit from 10 percent off on food and beverage bills and spa treatments, while Platinum members receive 20 percent off in addition to 10 percent off on membership fees at participating leisure clubs, to name a few.