UAE federal government customer services centres serve as the real ground of competition between public service providers to deliver world-class services to the local community, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has said, asserting that the new Star Rating Initiative, which he launched on Monday, will generate true leaders who deserve "our thanks and commendation."
All federal government customer services centres will abide with the Star Rating Initiative. Intended to bring about a quantum leap in the efficiency of government services as per global standards, the system rates public service centres with a number of stars (from two to seven) by placing a special plate at the entrance of each federal customer service centre.
Sheikh Mohammed on Monday inaugurated Phase 1 of the evaluation and classification of 75 government services centres according to the new Star Rating Initiative. Three centres obtained the 5-star rating, and His Highness unveiled the first plate at the Customer Service Centre, Ministry of Justice, Abu Dhabi. 33 centres received a 4-star rating and 39 centres received a 3-star rating. The evaluation and classification process will continue to cover all federal customer service centres by the end of 2014.
Sheikh Mohammed made his remarks during a visit to the Traffic and Licensing Centre in Fujairah to unveil a five-star plate which the centre obtained according to the Star Rating Initiative for customer service centres project.
Sheikh Mohammed pledged to inaugurate the five-star centres himself, saying that diligent work teams deserve praise and appreciation.
The vice president took a tour of the traffic centre, which is run by 173 employees and provides 77 government services to 110,000 people. Last year, the centre processed 200,000 transactions.
During his tour, Sheikh Mohammed thanked the employees for their continuous dedication and diligence to improve public services and promised to revisit them in case they add more stars.
In a speech on the occasion, Sheikh Mohammed bin Rashid said, ''Direct dealing with the customers carries both tremendous challenges and opportunities at the same time and the true leader is one who succeeds on the ground and who can achieve the highest rates of customer satisfaction. This applies to all from the head of the government to the junior employee because the criterion of real success in government work is to serve public interest and create opportunities for them to achieve happiness for themselves and their families."
The UAE is the first country in the world to adopt this rating system in government services centres based on a comprehensive operational framework that emulates the standards applied in hotels, banks and aviation companies.
The project is part of the Emirates Government Service Excellence Programme and is managed by the Ministry of Cabinet Affairs. It embodies the practical steps to develop government services according to the international standards and rate all federal customer services centres based on the development of services and responding to customers’ requests.
The inauguration ceremony was attended by the Minister of Cabinet Affairs, Mohammed Abdullah Al Gergawi, Director-General of His Highness the Dubai Ruler’s Court, Musabbah Rashid Al Fattan, Director-General of Dubai Protocol Department, Khalifa Saeed Suleiman and Commander-in-Chief of Fujairah Police, Brigadier Ahmed Mohammed Ghanem.
Salma Al Sharhan, first Emirati to work as nurse
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, today offered condolences on the death of Salma Al Sharhan, the first Emirati to work in the nursing profession. She had been serving people in remote and mountain areas in the UAE since the 1950s.
Sheikh Mohammed visited the family residence of the deceased in the Emirate of Ras Al Khaimah this afternoon, where he expressed his heartfelt condolences and solace to the bereaved family of the deceased.
Sheikh Mohammed was accompanied by Mohammed bin Abdullah Al Gargawi, Minister for Cabinet Affairs, Lt. General Misbah bin Rashid AI Fattan, Director of the Office of the Vice-President and Khalifa Saeed Suleiman, Director-General of the Department of Protocol and Hospitality in Dubai.
'Florence Nightingale of the UAE' is dead at 80
The country’s first Emirati female nurse, dubbed 'Florence of UAE' has died of illness associated of old age. She was nearly 80.
Salima Salim Al Sharhan died at a private hospital on Monday night and will be buried at her home town of Ras Al Khaimah on Tuesday, the semi official daily Al Ittihad said.
Born in early 1930s, Salima was the first Emirati woman to become a nurse in early 1950s and had won many prizes for humanitarian and social work.
She was named in UAE hospitals and related institutions as 'Florence of UAE', after Florence Nightingale, a celebrated British social reformer and founder of modern nursing during 1820-1910.
Mohamed bin Rashid receives Nawaf bin Faisal
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, received on Tuesday at Zabeel Palace Prince Nawaf bin Faisal bin Fahd bin Abdulaziz Al Saud, President General of Saudi Youth Welfare and President of Arab National Olympic Committees Union.
Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, attended the meeting.
Sheikh Mohammed and Prince Nawaf exchanged cordial talks on a number of sports and youth issues in the GCC countries in particular and the Arab region in general, in addition to ways to enhance sports meetings between Arab youth and clubs and international clubs, particularly in the football field.
They also discussed Prince Faisal bin Fahad International Prize for Arab Sports Research Development, which celebrated its 8th edition in Dubai on Tuesday.
Among those who attended the meeting were Mohammed Ahmed Al Murr, Speaker of Federal National Council (FNC), a number of sheikhs, ministers and key civil and military officials in the country.