Dubai: Want to hand over your car’s number plate to its new owner, or have a query regarding parking fines? Dubai’s Roads and Transport Authority has Customer Happiness Centres across Dubai, which offer visitors the chance to access services or have issues resolved in-person.

Here’s how you can find a centre closest to you, and when you may need to visit a centre.

How to find a Customer Happiness Centre near you

One of the easiest ways to find a Customer Happiness Centre near you is to follow these steps:

  • Visit rta.ae.
  • From the main menu select ‘Contact Us’.
  • Then select ‘Customer Happiness Centre locations’.
  • Find the centre nearest to you and select it to view its location and opening hours.

Why visit a customer happiness centre?

While the majority of RTA services can be completed online, if you are unable to do so, or prefer completing the service in person, these are all the services customers can avail of at the customer happiness centres:

  • Drivers Licensing – Renewing, applying for a replacement if a driving licence is lost or damaged, updating driving licence information, enquiring about driving licence applications and related procedures.
  • Vehicle Licensing - Renewing vehicle registration (Mulkiya), transferring vehicle ownership, applying for a replacement vehicle registration card, cancelling vehicle registration etc.
  • Parking – applying for seasonal parking permits, or special permits for People of Determination.
  • Fine payments and refunds.

Many of these centres also have eye testing facilities, if you are trying to renew your driving licence, and even if you reach the centre past its operating hours, another service available at these centres is that of a smart kiosk – which allows customers to access most RTA services digitally.

RTA Customer Happiness Centre locations

RTA has six Customer Happiness Centres across Dubai, with the one in Umm Ramool operating 24x7:

Al Barsha

Sheikh Zayed Road, next to the Equiti Metro Station.

Working hours: Monday to Friday, 8am to 10pm

Al Kifaf

Next to Zabeel Park.

Working hours: Monday to Friday, 8am to 7.30pm

Al Manarah

Sheikh Zayed Road, next to GARMIN Metro station.

Working hours: Monday to Friday, 8am to 7.30pm

Al Twar

Al Nahda Road, next to Al Qusais Metro station

Working hours: Monday to Friday, 8am to 7.30pm

Deira

Al Quds Street, next to the Dubai Police General Headquarters.

Working hours: Monday to Thursday, 8am to 7.30pm, Friday – 8am to 12pm

Umm Ramool

Near Marrakech Street, next to Emirates Metro Station, Entrance 1.

Working hours: Open 24 hours