Cut in Dubai Metro boarding time raises train etiquette culture clash

Metro users worried they might not be able to get on, or off, during peak hours at certain stations

News that Dubai’s Roads and Transport Authority (RTA)  will reduce the time taken to get on and off the Metro at some stations has sparked a debate on whether there should be specific rules for entry and exit.

Currently the average time a train stops at a station is 30 seconds and during rush hour, often, getting on an off is short of a stampede.

Now, with time lessening, Metro users are worried that they might not be able to get on the train, or off it, during peak hours at certain stations.

Also, given Dubai’s cosmopolitan nature, there is a certain cultural element also emerging – how do expats handle train travel courtesy back home?

Currently, no convention as to entry or exit rules on trains is specified in Dubai.

When the automated doors open people from both sides make a dash for it, this often results in a clash.

“RTA needs to consider announcing: "PLEASE ALLOW PEOPLE TO DISEMBARK FROM THE METRO BEFORE BOARDING", every time a Metro stops at a station,” says Metro user Kapil on this website yesterday.

England is famous for its queue culture reaching as far as Tube travel goes. “People stand on one side of the escalator, so that people can pass if they need to.

“And instructions on the Metro doors kindly tell us to let people out before getting onto the Metro,” says Jenny Brickway, who was born and raised in London.

“If anyone has ever lived in Mumbai, where train travel is a matter of survival, the instinct is to rush,” says Nigel Vaz, an Indian expat from Mumbai. “But if the RTA makes it a rule, even the Mumbai local-train diehards will curb their survival instinct,” he adds.

In Hong Kong the urge to smoothen the flow of passengers has reached even further ends. Before entering the Metro people are urged to stand in line right of the door by an improvised rope line, while people embarking from the train are streamlined towards the other direction.

“In Bulgaria, we just walk,” says Desi Ivan, a Bulgarian resident of Dubai.

In Pakistan, Othman Shahid says, getting on and off any public transportation vehicle is like a battlefield.

“For us Filipinos it’s a balance of attack and defence,” muses K Rodriguez, another daily Metro users, adding, “However, we normally will wait for passengers to exit first.”

“You can see that people have different habits of getting in the Metro. We Indians are used to fight for our seat. Then there are others who politely wait for their turn to enter their metro. They will end up standing,” says Kumar R.

The RTA does have an improvised barricade for entry to the women and children only section of the trains on some stations.

Also, running for a train on a platform is not allowed, with security guards often posted just off the escalators to prevent oncoming rushers.

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Comments

  • Zafar 18 March 2013 16:00 0 0
    How about having a barrier at the door midline? People exiting take one side and the people entering take the other side. That said, the stations with a larger number of passengers should allow more time for exit and entry.
  • me 2 August 2012 10:03 3 3
    The reader called Elle, who commented on this, has hit the nail on the head. She is 100% correct.
  • Elle 1 August 2012 23:08 13 9
    The problem is caused by the Indian and Pakistani population who act the very same way when getting on and off lifts.. it's a stampede. These people need to be educated on etiquette when living with civilised people. The problem doesn't seem to exist anywhere else in the world. The problem is uncivilised people trying to live among civilised... will NOT work!
  • nj 1 August 2012 16:11 5 1
    in sydney, a flag is raised after ensuring everyone has boarded and then all the doors close
  • Ahmad 1 August 2012 16:10 4 16
    MaLoReg... Indian are more organised and less of racial discrimination professionals than you...
  • old school 1 August 2012 15:37 1 0
    The frenzy that we see when a train arrives at rush hour reminds me of floodgates opening. If windows could be opened, I am sure a few would try clambering in just to secure a seat for his 10 minute journey.
  • Manupriam 1 August 2012 13:18 6 3
    Example from Delhi Metro can be useful. Passengers disembark first, and that too from the central part of the door. Boarding passengers wait on the sides and do not block the central part of the door. They board from the sides. It works smoothly most of the time.
  • Reza Irani 1 August 2012 11:03 13 9
    In mumbai 7.2 million people use the local trains daily,thats three and half times of dubai population. if they will not follow rules u think the system would work?
  • MaLoReg 1 August 2012 08:55 30 14
    If it is a question of habits or culture than people should be re-educated. The fact is that they live in Dubai and not Mumbai and as such there behavior should change and if not, than they walk.
  • Sajin 1 August 2012 08:42 10 1
    Forget allowing people going out. When the train comes, people boarding swam around the door especially if there is a rush. How do they suppose people move out. RTA should definitely do something about this.
  • Macarena 1 August 2012 08:14 13 0
    It's really a kind of culture and if you have a look to other cities like Singapore or Hongkok there is a white line and EVERYBODY is waiting in a queue starting from this line, until all are out. It's nice and smooth and the "peopole traffic" is running much more better.
  • Ameena 1 August 2012 08:11 6 0
    There are written (sometimes funny) reminders on Singaporean metro train doors to let others go OFF first. Painless and not offensive to anyone.
  • Shiva 1 August 2012 06:59 6 12
    Metro can have exit and enter door separatley. Every cabin having three doors.

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