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19 March 2024

TRA's new service to improve mobile security

The UAE’s Telecommunication Regulatory Authority has launched a new service aiming to improve mobile phone security. (Supplied)

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By Staff

The UAE’s Telecommunication Regulatory Authority has launched a new service aiming to improve mobile phone security.

The new ‘Secure your mobile phone’ campaign was launched by TRA in partnership with Etisalat and Du and is the first of its kind in the region.

Owners of mobile phones can now disconnect their device as soon as they report that it has been stolen or lost.

After they report loss or theft, both Du and Etisalat will block service from the mobile phone so that it will not be able to send or receive calls and messages from that device.

Saif bin Ghalitah, head of Technological Development Department at TRA, said UAE leads the region in terms of number of smart phone users.

“We are aware of the user’s dependence on their mobile phones because they do most of their work through their phones. Thus, the new service will allow them to secure their mobile phones if they are stolen or lost,” he said.

He added that the device will be blocked within 48 hours of the report free of charge, and if the owner of the mobile phone finds his device, the block will also be removed after reporting it within 48 hours free of charge.