Hamdan launches Thomson Reuters Innovation Laboratory

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council, has emphasised that innovation has become a well-established and effective institutional work culture in the Emirate of Dubai and the UAE.

He said this was the result of an integrated system that aims to provide an appropriate work environment to encourage creative and innovators in various fields, thus contributing to improving innovation levels to new heights.

This came when Sheikh Hamdan opened the Thomson Reuters Innovation Laboratory, which represents a new step in the framework of supporting the Dubai partners' initiative for innovation.

The initiative is aimed at strengthening closer cooperation with pioneering international innovation companies to launch and develop innovative ideas and solutions in line with the vision of Vice President and Prime Minister of UAE and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, to make Dubai the most innovative city in the world.

Sheikh Hamdan added, "We are keen to establish partnerships with the leading local and international companies and institutions to take advantage of the best experiences and practices in the field of innovation."

Accompanied by Mohammed Abdullah Al Gergawi, Chairman of the Executive Office of His Highness Sheikh Mohammed bin Rashid Al Maktoum, the Crown Prince of Dubai toured Thomson Reuters' facilities where they were briefed on its various departments and divisions.

He expressed his admiration at the professional services provided by Thomson Reuters as well as the role it is playing to support business sector across the world.

Nadim Najjar, Managing Director of Thomson Reuters Middle East and North Africa, said, "We look forward to working closely with the Emirate of Dubai and its key institutions and competent departments to support this strategic partnership."

Approves new structure of Smart Government

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, has issued Executive Council Resolution No. 27 of 2015 approving the new organisational structure of Dubai Smart Government, DSG.

Pursuant to the Resolution, the Director-General of DSG is authorised to issue directives to carry out the provisions of the resolution and fulfill the organisation’s responsibilities.

In addition to the Director General’s Office, the new organisational structure of the DSG includes the Consultative Council, Corporate Support Services and Internal Auditing. Under the new structure, the organisation is comprised of two main divisions: Strategy and Customer Experience, and Technology and Solutions.

The Strategy and Customer Experience division, which is responsible for setting strategy and ultimate customer experience through customer engagement, features four separate departments: Strategy and Innovation, Customer Experience, Customer Relations Management and Marketing and Corporate Communication.

The second division, Technology and Solutions, is responsible for the development and implementation of best practices, infrastructure, applications and innovation. This division includes five departments: Infrastructure, Smart Services, Government Resources Planning Services, Information Security and Information Analysis.

The Executive Council Resolution No. 27 of 2015 enables Dubai Smart Government to carry out its responsibilities in building a knowledge-based community by supporting Dubai Government’s smart transformation and helping government departments optimally utilise their resources and provide innovative smart services.

The resolution also aims to enhance the operational efficiency of DSG’s departments and sections and ensure alignment with both DSG Strategy 2014-2017 and Dubai Plan 2021.

DSG is tasked with developing strategies required for enabling Dubai Government’s shift to a smart government through the provision of high-quality customer-focused smart services for individuals and businesses. In addition, DSG plays a key role in promoting the adoption of smart services in government departments.

DSG Director-General, Ahmed Mohammed bin Humaidan, said that "Dubai Smart City", the slogan chosen by Vice President and Prime Minister of UAE and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, will be adopted as DSG’s own slogan in the next phase of its operations. Bin Humaidan said that sustaining Dubai’s growth and achievements will require a robust Smart Government guided by an effective strategic plan.

Bin Humaidan also thanked the Crown Prince of Dubai for his steadfast support for the government’s smart transformation goals.

The DSG Director-General said the new organisational structure will better empower the organisation to keep pace with rapid developments taking place in the country and enhance its ability to provide innovative smart solutions that can accelerate Dubai government’s transformation into a smart government.

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