Etihad Rail passenger service starts today: Everything you need to know

Dubai: Passenger services on Etihad Rail begin today, June 30, with trains initially operating on the Abu Dhabi and Fujairah route. From ticket prices to station locations, here's a complete guide on all you need to know before you travel. Which stations are opening? The first two stations that will be open to public are in Fujairah and Abu Dhabi: Abu Dhabi station The station that opens in Abu Dhabi is the Mohamed bin Zayed City station, located opposite Dalma Mall. Fujairah station The Fujairah station is in Al Hilal City, near the Fujairah Oil Industry Zone. Ticket Cost The Abu Dhabi-Fujairah route tickets start from AED 55 , while premium class tickets cost AED 120 . However, you can select from three options within the basic ‘comfort’ ticket: Saver – AED 55 Seat will be assigned automatically No changes permitted Non-refundable Value – AED 65 Complimentary seat selection Change permitted Non-refundable Flex – AED 75 Complimentary seat selection Change permitted Refundable Train timings These are the train timings for the Fujairah to Abu Dhabi route : Morning trip: Departs from Fujairah station at 5.34am. Arrives in Abu Dhabi at 7.19am. Afternoon trip: Departs from Fujairah station at 10.59am. Arrives in Abu Dhabi at 12.44pm. Evening trip: Departs from Fujairah station at 5.28pm. Arrives in Abu Dhabi at 7.13pm. These are the train timings for the Abu Dhabi to Fujairah route : Morning trip: Departs from Abu Dhabi station at 8.19am. Arrives in Abu Dhabi at 10.04am. Afternoon trip: Departs from Abu Dhabi station at 1.53pm. Arrives in Abu Dhabi at 3.38pm. Evening trip: Departs from Abu Dhabi station at 6.39pm. Arrives in Abu Dhabi at 8.24pm. How to book an Etihad Rail ticket You can book either through the Etihad Rail website – www.etihadrail.ae – or through the smartphone application ‘Etihad Rail’ app, available for Apple and Android devices. Visit the app or website and select the station route – ‘Abu Dhabi – Fujairah’ or ‘Fujairah – Abu Dhabi’. Select the date on which you wish to travel. From the available timings, select the time slot that is most suitable for you. Select your ticket type – saver, value, flex, premium. Make the payment. If you are using the app, you will receive a digital ticket. You will also receive an email confirmation if you purchase the ticket through the website, which can be shown at the station. If you buy a ticket at the station through the ticket vending machines, you will receive a paper ticket, which can be shown at the station. Baggage allowance Each passenger is allowed to bring up to two items of luggage on board free of charge, regardless of ticket type. Requests for additional baggage must be made in advance. Make sure you clearly label your luggage with your name and contact details, and the luggage is stowed away safely in the overhead luggage racks, not blocking the aisles, doors, or emergency exits. Maximum dimensions: 55cm (H) × 40cm (W) × 23cm (D). Cancellation/ticket change policy If you have a value, flex or premium ticket, you can make changes to your ticket booking, based on the following rules: Value: Unlimited free changes are permitted up to 72 hours before the train’s scheduled departure time. After that, each change will incur an AED 20 fee, in addition to any applicable fare difference. Flex: Unlimited free changes are permitted, before the scheduled departure time and up to 30 minutes after train departure. In case you cancel the ticket 24 hours before departure time, you will receive a full refund. If the ticket is cancelled on the day of travel, a 30% cancellation fee applies. Are pets allowed? Etihad Rail allows passengers to travel with domestic pets, including dogs and falcons, when transported in an approved carrier with maximum dimensions of 55cm × 40cm × 23cm. The pet carrier will be considered within the carry-on luggage allowance, so passengers cannot travel with both a pet carrier and a separate carry-on bag. Pets must always remain inside the carrier and under the passenger’s control. One pet carrier per passenger is permitted. Trained and certified Assistance Dogs are permitted and must be booked in advance via the contact centre - +971 4518 2050, available daily from 5am to 11pm. Shuttle bus services There are three shuttle buses that operate in Abu Dhabi connecting passengers to and from the Mohamed bin Zayed station: Reem Mall route ADNEC route – Al Khaleej Al Arabi Street, Al Rawdah area Corniche Route – the shuttle stop is located in the Al Khubeirah Area, Corniche Road (West) Shuttle bus schedule To Mohamed bin Zayed Station The shuttle service runs thrice a day – morning, afternoon and evening, following this schedule: Morning Reem Mall – 7.04am Corniche route – 7.14am ADNEC route – 7.29am The shuttle service reaches the Mohamed bin Zayed station at 7.59am Afternoon Reem Mall – 12.38pm Corniche route – 12.48pm ADNEC route – 1.03pm The shuttle service reaches the Mohamed bin Zayed station at 1.33pm Evening Reem Mall – 5.24pm Cornic