Dubai aims to provide best services in all departments

The Dubai Government is continuously engaged in developing capabilities and upgrading its performance to achieve its main objective of extending the best services in all government service sites and facilities, said a senior official yesterday.

Speaking at an open annual meeting of the Dubai Government Excellence Programme (DGEP) with other government departments, Abdullah Al Shaibani, Secretary General of Dubai Executive Council and Chairman of DGEP, said work has started on developing the methodology of the programme as well as its assessment criteria, in line with international best practices. The most important thing now is to ensure that the criteria and practices are suitable to the nature of Dubai Government's work, said Al Shaibani.

Also speaking at the meeting was DGEP Co-ordinator General, Ahmed Al Nusairat, who talked about the lessons learned from assessing the performance of government services. He said DGEP holds the annual meeting to consolidate and support the culture of performance between administrations and employees.

The meeting discussed ways in which government bodies taking part in DGEP's studies and assessment processes are classified, in the light of the new structuring of the Dubai Government, the nature of services extended by government bodies, numbers and types of customers and other classification elements.

The DGEP team explained the modifications introduced in the assessment criteria and also gave a brief account of a study of employee and customer satisfaction.

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