Dubai delivery sector proves strength under pressure

Dubai: Dubai’s delivery and last‑mile logistics sector has demonstrated strong resilience and continuity, even under challenging global conditions, according to members of the Dubai Delivery Business Group, which operates under the umbrella of Dubai Chamber of Commerce. Industry leaders say the sector’s ability to meet growing demand from consumers and businesses reflects a mature ecosystem built on proactive government support, world‑class infrastructure and close coordination between the public and private sectors. Together, these elements have enabled operators to maintain efficient, reliable and scalable services. Mehreen Inderyas, Chairwoman of the Dubai Delivery Business Group, said the emirate’s resilience is rooted in its forward‑looking approach. “The emirate’s agile regulatory framework and strong public‑private collaboration have enabled rapid response to external disruptions,” she said, adding that advanced digital capabilities have played a key role in ensuring continuity and efficiency across last‑mile operations. Inderyas noted that the sector remains highly adaptable, with sufficient capacity supported by ongoing investment in fleet expansion, warehousing and technology. She said this positions Dubai’s delivery industry to continue scaling through innovation and data‑driven logistics while meeting rising demand from both consumers and businesses. This resilience, industry leaders say, is the result of deliberate long‑term planning. Shahid Nadeem, Managing Director of Zone Delivery Services, described Dubai’s uninterrupted delivery flow as the outcome of sustained investment and centralised coordination. “Dubai’s logistics sector doesn’t just grow; it operates with continuity under stress, which is the real differentiator,” he said, highlighting the role of digitisation and rapid government response in removing operational barriers. The sector’s ability to scale without sacrificing performance was also highlighted by Manoj Tiwari, Founder and CEO of Express Vulcan Delivery Services. He said Dubai’s last‑mile ecosystem already operates at a high level of efficiency, driven by strong infrastructure, technology adoption and a competitive operating environment. “What’s more impressive is its ability to scale,” he said, pointing to micro‑fulfilment, optimised routing and data‑led demand planning as key enablers. Technology investment continues to underpin this growth. Ahmed Mahmoud Ahmed Youssef, CEO of R A M Delivery Services, said Dubai’s success stems from a combination of strong infrastructure, flexible regulations and advanced digital systems. He added that continuous investment in smart logistics and fleet expansion allows operators to respond quickly to surges in demand while maintaining smooth service. Stability and preparedness were recurring themes across industry responses. Suhail Pirani, Managing Partner of Bolt Delivery Services, said delivery services being recognised as an essential industry has been crucial, particularly during times of disruption. “Guided by the unwavering leadership, preparedness, and swift action of the UAE Government, stability and normalcy were never compromised,” he said. Investor confidence remains strong as well. Lloyd Andrew Hayes, Owner and CEO of Speedy Delivery Services, said consistency in communication and regulation reinforced his decision to build in Dubai. “Real‑time alerts, area‑specific guidance, and vigilance zones directly helped us deploy riders safely and keep operations running,” he said, adding that structured licensing, compliance and workforce frameworks continue to support reinvestment. Supporting this operational resilience is a flexible workforce model. Shaival Shah, Director of Outsourcing at ADECCO, said Dubai’s ability to sustain uninterrupted delivery operations is driven by an efficient ecosystem combining government support, advanced infrastructure and adaptable workforce solutions. He noted that consistent rider availability remains critical to meeting dynamic demand. Together, these perspectives underline Dubai’s position as a logistics hub where continuity is built into the system, allowing the delivery sector not only to endure disruption, but to grow through it.