Regulator sets up telcos service centre

The UAE Telecommunications Regulatory Authority (TRA) has recently established and activated the service centre to receive enquiries, suggestions and complaints from the UAE telecom subscribers regarding their telecom providers.

The centre aims at facilitating the flow of suggestions, complaints and enquiries from the telecom subscribers in the UAE through channels such as website, fax, telephone, e-mail, and filling the suggestions and complaint card at the TRA receptions at its offices in Abu Dhabi and Dubai.

The TRA website clarifies the conditions and procedures that the applicant is to follow in case the complaint is related to telecom services provided by telecom operators du and etisalat. If the application is to be accepted, the applicant should provide the reference number of the complaint.

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