The UAE's Telecommunications Regulatory Authority (TRA) is asking residents about what they like or dislike about their telecom services in a bid to further enhance the services in the country.
The TRA has launched the 'Customers Happiness Week' under the slogan 'Your Happiness, Our Happiness.'
The event, which runs from Thursday, April 28 to Wednesday, May 4, 2016, is part of the TRA’s efforts to enhance its relation with the its strategic partners and promote communication with customers to determine their current needs and future requirements.
“The initiative is part of our strategy to open direct channels in order to learn more about current needs and future aspirations of our customers. We are keen to identify effective ways to assess our performance and promote continuous improvement and development of the quality of our services in line with best practices and standards, and to achieve satisfaction and happiness of our customers,” said Hamad Obaid Al Mansoori, Director General of TRA
The TRA added that the initiative reflects the authority’s commitment to strengthen ways of direct communication with its customers and enhance the level of customer satisfaction and happiness within the UAE telecommunications sector.
The TRA plans to launch two platforms; first platform on April 29 and 30 at Mirdif City Centre Dubai and the second on May 3 and 4 at Marina Mall Abu Dhabi to communicate with the customers and to unveil the latest developments and services.
The authority will also recognise outstanding customers and employees of TRA at the events.